$ cd ~/posts/2012/

• Customer Service Tips for Young Players

  Lessons from years of customer-facing roles: own the impact, over-communicate, keep your cool, and treat people as you would want to be treated

  October 28, 2012 · 4 min read · #customer service
• Puppet Linter Supports Private Repos

  Adding GitHub OAuth2 support to the Puppet Online Linter so authorised private repositories can now be linted on commit

  October 25, 2012 · 1 min read · #Puppet #devops #sysadmin
• Sending metrics from Puppet to Librato

  A Puppet report processor that sends Puppet run metrics to Librato using the librato-metrics gem, with module install steps

  October 25, 2012 · 1 min read · #Puppet #Librato
• Firing right

  Why firing well matters, the three broad reasons it happens, and guidelines for handling it with honesty, transparency, and minimal damage

  October 20, 2012 · 4 min read · #HR
• Twinger

  A tiny Ruby gem that provides finger-style command line output for any Twitter user, built mostly to entertain myself for ten minutes

  October 6, 2012 · 1 min read · #ruby #finger #twitter
• Is DevOps the new silo?

  Worrying that naming a team DevOps just relocates the silo problem instead of changing the culture, process, and tooling underneath

  September 29, 2012 · 1 min read · #devops
• Visiting New Mexico

  Notes from a trip to Socorro for a job fair, green chili season, and a detour out to see the Very Large Array radio telescope

  September 22, 2012 · 4 min read · #science #america